Frequently Asked Questions
Everything you need to know about Jones Road products and your order.
What is the shelf life of Jones Road products?
Most of our products have a shelf life of 12 months after opening. We recommend storing them in a cool, dry place away from direct sunlight.
Are your products clean and cruelty-free?
Yes, all Jones Road products are cruelty-free and formulated without parabens, phthalates, sulfates, or petrolatum, adhering to our high standards of clean beauty.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we offer returns or exchanges on most products within 30 days of the delivery date.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our shipping capabilities to more countries soon.
How do I choose the right shade for my skin tone?
You can use our online Shade Finder tool or contact our team of experts for a personalized recommendation based on your photos.